Need help with TrackWork? We respond directly to every email and keep your questions in our bilingual queue.
Email feedback@upcraft.xyz with a short summary of what you need. We monitor this inbox every day, including weekends.
We reply within 24 hours. If your question involves billing or urgent time-tracking issues we aim to respond within a few hours.
If you do not hear back, double-check your spam folder or email us again with "Follow-up" in the subject line.
TrackWork only records what you log; we never move money between parties. Email us the session link if you need a PDF export of the hours, notes, and acknowledgements you entered so you can share it with your client.
Use the same email feedback@upcraft.xyz and include "Press" or "Partnership" in the subject so we can route it quickly.
Yes! TrackWork supports multiple provider relationships. If you're a client who already has an account and receives an invite from a new provider, simply log in with your existing account to add them. Each provider relationship tracks hours and rates separately.
This means you already have a TrackWork account with that email. Tap "Log In" instead of registering, and after signing in you'll be automatically connected to the new provider. Your existing provider relationships stay intact.
Open the menu (hamburger icon) and tap "Add Provider". Enter the invite code your provider shared with you. If you don't have a code, ask your provider to send you an invite link or code from their TrackWork app.
Yes. Your hourly rate is stored per provider relationship, not per account. Provider A can pay you $25/hour while Provider B pays $30/hour. Each tracks independently.
Invite codes expire after 7 days for security. Ask your provider to generate a new invite from their app. They can do this from the client list screen by tapping the share icon.