Support & Contact

Fastest Way to Reach Us

Email trackwork.contact@gmail.com with a short summary of what you need. We monitor this inbox every day, including weekends during beta.

• Include the email you use inside the TrackWork app.
• Share screenshots if the issue is visual (session details, payment timeline, error message).
• Let us know if you prefer an English or Spanish reply.

What We Can Help With

• Account access: Waitlist confirmation, login issues, or device resets.
• Hour tracking: Missing sessions, edits, or clarifying bilingual notes.
• Payment visibility: Request history, client confirmations, or dispute context.
• Bug reports: Crashes, translation problems, or UI glitches.

Response Times

During beta we reply within 24 hours. If your question involves billing or urgent time-tracking issues we aim to respond within a few hours.

If you do not hear back, double-check your spam folder or email us again with “Follow-up” in the subject line.

Tips Before You Write

• Confirm you are running the latest version of the TrackWork app (check for updates inside the app's settings).
• Restart the app and try again—many sync issues resolve after a quick refresh.
• Check with your client to make sure they can access the shared timeline; sometimes notifications are muted.

Need to clarify a payment entry?

TrackWork only records what you log; we never move money between parties. Email us the session link if you need a PDF export of the hours, notes, and acknowledgements you entered so you can share it with your client.

Media or Partnership Requests

Use the same email trackwork.contact@gmail.com and include “Press” or “Partnership” in the subject so we can route it quickly.