> Get help with TrackWork. Contact support, find answers, and learn how to report issues. > Source: https://tracktimepay.com/support.html # Support & Contact Need help with TrackWork? We respond directly to every email and keep your questions in our bilingual queue. ## Fastest Way to Reach Us Email feedback@upcraft.xyz with a short summary of what you need. We monitor this inbox every day, including weekends. - Include the email you use inside the TrackWork app. - Share screenshots if the issue is visual (session details, payment timeline, error message). - Let us know if you prefer an English or Spanish reply. ## What We Can Help With - Account access: Login issues, device resets, or account recovery. - Hour tracking: Missing sessions, edits, or clarifying bilingual notes. - Payment visibility: Request history, client confirmations, or dispute context. - Bug reports: Crashes, translation problems, or UI glitches. ## Response Times We reply within 24 hours. If your question involves billing or urgent time-tracking issues we aim to respond within a few hours. If you do not hear back, double-check your spam folder or email us again with "Follow-up" in the subject line. ## Tips Before You Write - Confirm you are running the latest version of the TrackWork app (check for updates inside the app's settings). - Restart the app and try again. Many sync issues resolve after a quick refresh. - Check with your client to make sure they can access the shared timeline; sometimes notifications are muted. ## Need to clarify a payment entry? TrackWork only records what you log; we never move money between parties. Email us the session link if you need a PDF export of the hours, notes, and acknowledgements you entered so you can share it with your client. ## Media or Partnership Requests Use the same email feedback@upcraft.xyz and include "Press" or "Partnership" in the subject so we can route it quickly. ## Frequently Asked Questions ### Can I work with multiple providers? Yes! TrackWork supports multiple provider relationships. If you're a client who already has an account and receives an invite from a new provider, simply log in with your existing account to add them. Each provider relationship tracks hours and rates separately. ### I got "Account already exists" when claiming an invite. What do I do? This means you already have a TrackWork account with that email. Tap "Log In" instead of registering, and after signing in you'll be automatically connected to the new provider. Your existing provider relationships stay intact. ### How do I add a new provider from the app? Open the menu (hamburger icon) and tap "Add Provider". Enter the invite code your provider shared with you. If you don't have a code, ask your provider to send you an invite link or code from their TrackWork app. ### Can each provider set a different hourly rate for me? Yes. Your hourly rate is stored per provider relationship, not per account. Provider A can pay you $25/hour while Provider B pays $30/hour. Each tracks independently. ### What if my invite link expired? Invite codes expire after 7 days for security. Ask your provider to generate a new invite from their app. They can do this from the client list screen by tapping the share icon.